1 Message
"Access not Authorized" when signing in as Primary User
Hi,
I'm trying to set up my home internet, but when I log in to the Xfinity app I get an "Access not Authorized: You signed in successfully, but you must be an Xfinity user to enjoy this service" message. This is despite signing in as the primary user / owner of my account. I cleared the cache of my browser and the app, but it did not fix the issue. What do I do?
XfinityAmira
Official Employee
•
4.1K Messages
1 year ago
Hello @user_xkq70s, thanks for taking the time to reach out on our Forums. We value you as a customer, and I am sorry to hear about this login issue. As an avid user of the Xfinity app, I definitely understand the importance of being able to successfully log into your online account. My team would be more than happy to further look into this for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0