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Wednesday, November 6th, 2024 4:55 PM

Access Denied

I'm trying to set up a new third-party modem but I when attempting to log into the app, I get the following response:

```
Access Denied

You don't have permissions to access "http://login.xfinity.com/login" on this server.

Reference #18.aa8d21171730911358.17da159e

https://errors.edgesuite.net/18.aa8d21171730911358.17da159e

```

Based on the reddit post here (https://www.reddit.com/r/Comcast_Xfinity/comments/e1pz01/access_denied_to_all_xfinitycom_sites/), it appears maybe related to what IP I'm connecting from? But I turned off my phone's VPN, I allowed third-party cookies in the login browser of the app, I tried connecting via my phone's data, I've tried connecting via wi-fi from the old modem, I've tried restarting the modem and I've tried restarting my phone. None have changed the error message

Official Employee

 • 

1.5K Messages

24 days ago

Hello @user_utxbmm, thank you for taking the time to reach out on social media.  I understand your concern with the new modem, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

2 Messages

19 days ago

sent the message with name and service address to Xfinity Support

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