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user_5501260
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9 Messages

10/15/2026 2:19 PM

A rendering error occurred: Cannot read properties of null (reading 'fields').

I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.

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37 minutes ago

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user_7yiqvj

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3 Messages

2 days ago

Also having the exact same issue, tried phone browser, desktop, and the app. What is going on?

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user_5yrajc

Visitor

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1 Message

2 days ago

I've been having this issue for over a week now. To add insult, @XfinityBrianH why do you keep spouting the same instruction to send a direct message that don't work? I have no "Direct Message" button in the top right of my page and per your instruction to visit the guidelines page my option in my settings to "Opt Out from Direct Messaging" was and is already unchecked.

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XfinityDemetrise

Official Employee

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590 Messages

 

user_5yrajc We have to invite you to direct message in order to discuss your personal account.  We cannot view your personal account or discuss those details about what we see without you going into direct message.  There may be an issue with your account if you don't see the options with the steps listed below. 
 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 hours ago

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braveit1

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1 Message

2 days ago

Having the same issue for the last 3 weeks.  The backdoor trick is also not working.

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user_wm04hp

Visitor

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2 Messages

2 days ago

Tried uninstalling the app, deleted cache on the phone, tried four different browsers, even in private mode, tried my desktop - all the same- "A rendering error occurred: Cannot read properties of null (reading 'fields')."

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user_apovhm

Visitor

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1 Message

1 day ago

I also started getting the, "A rendering error occurred: Cannot read properties of null (reading 'fields')."

I noticed yesterday when I tried to redeem benefits.

What I do know is that it's a problem on the Xfinity server side (API), not on the customer end.

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user_wm04hp

Visitor

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2 Messages

1 day ago

It's been over a week now and they haven't fixed it, so I don't think they've admitted that it's actually the API or anything else. At this point, they're just ignoring us

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XfinityJon

Official Employee

 • 

1.9K Messages

Good afternoon user_wm04hp. I will be happy to look into this for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 hours ago

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