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user_5501260
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Visitor

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2 Messages

10/15/2026 2:19 PM

A rendering error occurred: Cannot read properties of null (reading 'fields').

I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.

Question

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Updated 

5 hours ago

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Cailindubh22

Visitor

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7 Messages

3 days ago

Having same issue trying to access today's rewards

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XfinityBrianH

Official Employee

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2.6K Messages

 

Cailindubh22  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.
 
 Here are the detailed steps to direct message us:
 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message
 
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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21 hours ago

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user_9uo49y

Visitor

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1 Message

3 days ago

Same. It's frustrating.

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XfinityThomasA

Official Employee

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4K Messages

 

user_9uo49y - I completely understand how frustrating this must be. We’re aware of the error and are working to get the site functioning properly as quickly as possible. We truly appreciate your patience while we work toward a resolution.


- XfinityThomasA

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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20 hours ago

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user_5501260

Visitor

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2 Messages

3 days ago

I have been talking through X with Customer Service and so far the issue is still unresolved.

Waiting for more info from their side as my cellphone and laptop are working fine and this is a Xfinity issue.

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XfinityKassie

Official Employee

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2.8K Messages

 

@user_5501260 Good morning! Thank you for reaching out to our Xfinity Forums Team regarding the membership site. I can see how this would be super frustrating. We are ware of the error, and we are working as quickly as possible to get the site working properly. Thank you for hanging in there with us while we work on the resolution. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

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XfinityGabriel

Official Employee

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3.6K Messages

 

Hi there! I just wanted to check in with you today to see if you are still getting that error. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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22 hours ago

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Smallville0628

Visitor

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3 Messages

3 days ago

Same issue too sadly 

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user_pjefaw

Visitor

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1 Message

2 days ago

Issue is persisting for me as well, rendering error on mobile app and browser as well as 2 different PCs.

1

0

XfinityKei

Official Employee

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2.9K Messages

@user_pjefawOur apologies for the inconvenience this has caused you. We are still working to update and resolve the website issues. We appreciate your patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

5 hours ago

0

user_it3qtb

Visitor

 • 

1 Message

16 hours ago

Having the same issue accessing membership benefits.

This is the error, i have tried two different devices and three different browsers.

A rendering error occurred: Cannot read properties of null (reading 'fields').

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