br1tan1's profile

New Poster

 • 

1 Message

Tue, Apr 14, 2020 1:00 PM

A device just connected to home network alerts

I just removed half a dozen rogue devices that say “just connected” to home network. They look like the below text message. All have funny MACs which almost appear identical to each other w/ “Unknown” in all device parameters. I plan on changing password asap, but wondered if there was a resolution to this ongoing issue? Cable modem is an Arris TG1682G. Thanks in advance for any insight.

A device called Supernet-0000 just connected to your home network for the first time. Set up in Xfinity xFi at https://internet.xfinity.com/devices. Txt help or stop
Msg&DataRatesMayApply

Responses

EG

Expert

 • 

87.1K Messages

1 y ago

Their Advanced Security feature has recently been pushed to their gateway devices via a firmware update whether you want it or not, hence the hypochondriac notices. It's buggy.

 

We've seen many many posts about this here lately ! The work-around is to disable the Advanced Security and not use it for now, it's buggy.;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

 

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here