New Poster
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2 Messages
A device is not pausing the network connection.
I have setup a bedtime for one my kid's device. I see that his device is pause but when I go to sleep him, His device is still on and the internet is running. I have checked to see if he was on another network, he wasn't on another network, and on his profile on xFi its showing that he was active on the network while his device is on pause. What is happening here? I see my kid's activiy history is on the internet at night when the pause should be pause.
XfinityJosephF
Official Employee
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26 Messages
5 years ago
In addition, the following link is a great resource for personalizing and controlling your Home Network with Xfinity xFi: https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi
We hope this helps. If it does not help, please let us know.
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XfinityJosephF
Official Employee
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26 Messages
5 years ago
We designed this feature for you and this service is completely separate from your secure, private home WiFi network and allows guests to sign in and connect without sharing your secure network password. Your Home Hotspot is included with your service at no additional charge.
To learn how to enable or disable your Xfinity WiFi Home Hotspot, please read the instructions below.
Notes:
Enable or Disable the Xfinity WiFi Home Hotspot Feature in My Account
To learn more about the home hotspot feature, to find a hotspot near you, or to download the Xfinity WiFi Hotspots app, visit xfinity.com/wifi.
Hiding or Disabling Your In-Home WiFi Network in the Local Admin Tool
Hiding Your In-Home WiFi Network in Xfinity xFi
**Note**: You cannot disable your WiFi network in Xfinity xFi.
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