Soljabc8 thank you for using the Xfinity Community Forums page to reach out today. Let's assist you with your payment related concerns. Firstly, do you have an issue accessing anything else within the app outside of payments?
user_k0855f Hello there! Thanks for reply to the post for help with making a payment through the Xfinity app. I'm sorry that you are receiving an error when trying to process the payment through the app. I know how easy it is to jump into the app and with just a few clicks I have my payment made. I am not seeing any known issue with the app failing to process a payment, so I would love to troubleshoot with you so that you don't have this issue again in the future.
Have you tried to clear the cache or uninstall and reinstall the app since receiving this error?
Do you have any issues with accessing your Xfinity account online through a browser at xfinity.com?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityMarcus
Official Employee
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2.5K Messages
5 months ago
Soljabc8 thank you for using the Xfinity Community Forums page to reach out today. Let's assist you with your payment related concerns. Firstly, do you have an issue accessing anything else within the app outside of payments?
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user_k0855f
Visitor
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1 Message
1 month ago
????? Well????? How do we fix it???
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