1 Message
2converts are not deleting or repairing.
Unable to delete or repair. Even purchased a new one to pair up and that did t even work. Need help with these items.
1 Message
Unable to delete or repair. Even purchased a new one to pair up and that did t even work. Need help with these items.
XfinityThomasC
Official Employee
•
2K Messages
6 months ago
Hello, @Djkoh771
Can the lock be located by the touchscreen? If the Lock can't be located by the touchscreen (Xfinity Home) or the Hub (Xfinity Home - Automation), it may need to be reset. Be aware that resetting the lock will delete all codes.
Let us know if that works and report any device error messages that pop up.
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