1 Message
Xfinity Support
I would like to upgrade my current Xfinity set top boxes to versions that support full UltraHD 4K.
I currently have DVR (XG1v3) and TV (XID) boxes and want to upgrade them to DVR (XG1v4) and TV (Xi6) boxes supporting 4K UHD.
EG
Expert
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110K Messages
13 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.4K Messages
13 days ago
woytowgme2 thank you for using the Xfinity Community Forums page to reach out. We can definitely assist you with your equipment options. Can you please send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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