New Poster
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3 Messages
right of way
My wife and I recently bought property at [Edited: "Personal Information"]. Across the back of the lot there is a 5' utility easement. There is an old power pole located outside the easement in the back yard that has Comcast's cables (that serve adjoining houses). A technician came out and I explained the situation to him asking him about having the lines or the pole moved to the easement. I was told he would have engineering contact me. It has now been over a week and I have heard nothing. Entergy also had a pole near this one and moved their pole to the easement. How can I talk to someone to try and get this pole and guy wire moved to the easement? It appears my only option maybe to take down the pole myself and let the people being served call comcast in regard to a downed line.
EG
Expert
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107K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKrista
Official Employee
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1.4K Messages
4 hours ago
Hello @judgejohn, thank you for taking the time to reach out on social media. I understand your concern with the pole, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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