Remote

user_h8qagj, Thanks so much for reaching out to Xfinity Support. The quickest way to get a new remote would be to swing by any Xfinity store and you can pick up a remote for free. If you would like us to ship one to you, there is a shipping fee. If you would like our help,

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message