user_eht7hz, Thank you for reaching out. I hope you are doing well, besides the issues with Pluto TV, which I see have been going on for months. I am sorry to hear about the trouble, but we got your back. I'll be glad to help troubleshoot further. The steps outlined by @MikeB39A would be a great first step. Can you let me now if you've given this a try, and provide more details about any troubleshooting you've tired so far?
MikeB39A
Problem Solver
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653 Messages
2 days ago
Have you tried clearing the Cache and Cookies from your Xfinity Box?
You can go to https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage
which will walk you through the process on clearing the cache and cookies.
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XfinityVianney
Official Employee
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2.1K Messages
2 days ago
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