New Cable Box

I’m trying to activate a new cable box. I’m stuck on this question, Do you want to keep using Voice Guidance?  I click No, a few seconds later it asks me again. I click Yes, a few seconds later it asks me again. How do I get past this?!  It’s driving me bananas!  I scheduled a tech appointment but wasn’t able to schedule 1 until next week!  7 days without cable in my TV room!?  Why am I paying over $300 a month for this!?!