Visitor
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1 Message
need a bad modem replaced, need to speak with live rep
We have been trying to reach a person since last night. Xfinity has been trying to fix over the phone, Says it will take 10 minutes, We have received this message
20 times already. The modem needs replacing. Need a live person asap to speak with
XfinityNatalie
Official Employee
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161 Messages
15 hours ago
Hello user_euhcp7! Thanks for taking the time to reach out to us with your modem replacement request. Not to worry, you have reached the right place for assistance! I know how important it is to have your Internet working properly, as it should. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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