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How to I leave a review?
A long time xfinity customer, I’m a senior who recently switched to the xumo streaming package to save money. It is turning out to be a nightmare My family set the new contraption up for me, but it had glitches. For days, there has been one hurdle after another. Hours on the ‘’chat’ didn’t solve the issues. (I was told to disconnect items, plug it back into another port, restart, and a myriad of other instructions, including going to another link). After all that didn’t work, a service call was set up; a rep came out and everything seemed to work fine. Now, a day later, the second tv won’t turn on though the xumo box does. This is overwhelming. How do I get to speak directly to a rep without going through this all over again?
XfinityKassie
Official Employee
•
1.5K Messages
3 days ago
@user_14b236 Hello there! Thank you for reaching out to our Xfinity Forums Team and bringing your experience to our attention. I can see how this would be a frustrating experience, and would love to help you to get the issued ironed out. To begin, can you please send a Direct Message with your name and service address?
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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