NellieNobody's profile



29 Messages

Fri, May 28, 2021 6:06 PM

How can I perform a factory reset on my Xi6-T Flex?

There is no reset button or pinhole on the Flex box. When I was setting it up, I had to do it a couple times. All I remember is that it involved pressing multiple buttons on the remote.



Official Employee


371 Messages

5 m ago

Hello @NellieNobody


  • 1.      Ensure the device is currently powered on
  • 2.      Press the ‘POWER’ and ‘MENU’ buttons on your remote at the same time
  • 3.      Press BOTH the UP and DOWN arrow buttons on your remote, then Select ‘Restore Defaults’ option
  • 4.      Press ‘OK’ – this should cycle the equipment to perform a factory reset


The option should also be in your settings menu. Let me know if this works for you.



29 Messages

4 m ago

My remote is the XR15v2-UQ. There is no Menu button. There is no "Restore Defaults" in Setup. I found these instructions at the following link:

If you're still having issues, perform a factory reset:

  1. Simultaneously press and hold the A button [triangle] and the D button [diamond] until the status light on the remote changes from red to green. This takes about five seconds.
  2. Press 9-8-1 on your remote to complete the factory reset. Once this is complete, you can retry pairing your XR15 remote.



1 Message

3 d ago

How do I do a factory reset with my XR16 remote?

Official Employee


523 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! To do a factory reset on the XR16 remote follow these steps:

  • Hold down Info (i button) + Home (house button) for three seconds until the LED flashes.
  • Press PowerLast (left arrow button) and Volume Down (- button) in order.

After you have done a factory reset these are the directions to pair the remote to control a streaming device:

  1. Make sure your TV and streaming device are both powered on.
  2. Aim the remote at the front of the TV Box and press the Voice button.
  3. Follow on-screen instructions to complete pairing.
  4. If you’re already paired for voice, but need to program the remote to control your TV, just press and hold the Microphone (Voice) button and say, "Program remote." You can also go to the remote programming instructions via the Remote Settings menu.

I hope this information is helpful! Let us know if you need any further assistance. 

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