Frequent Visitor
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18 Messages
Equipment/upgrade questions
Not sure if anyone here can answer some questions. I currently have the X1 platform with an ultimate TV package. I have 3 boxes installed in August 2023. There is the main box XG2v2-P and 2 smaller boxes with model #'s CXD01ANI.
I've been looking into changing to the new TV premium package. When I went to do this change online, the process said that I would get 2 new boxes and would have to return 2 boxes. It appears that the 2 smaller boxes are the ones to be changed and the main box would remain.
This is where my questions comes in. 2 of my 3 TV hook ups do NOT have HDMI ports. The boxes I have now can do either HDMI or coax. In doing some research online, it appears that the new boxes may be HDMI only in which case I can't use them. So my questions are:
1) In order to change plans, do I need new boxes or can I switch plans and keep the boxes I have? I understand that the old boxes may not support 4K but I don't need 4K at this time. 2 of the TV's aren't even HD and I cannot replace them at this time.
2) Are the new boxes HDMI only or do they have alternative output methods?
I know there are HDMI converters out there but they don't get great reviews and would rather avoid them.
If these issues cannot be addressed here, is there a person who can address them? I don't want to get new boxes only to have them not work with my setup or have to go chasing replacement boxes.
Looking for the TV package change due to the lower cost and availability of more DVR hours compared to what I have now.
Thanks
EG
Expert
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115.2K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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922 Messages
6 hours ago
Good afternoon redeyed. You have reached the right place! I will be happy to review your account, and happy to assist you. In order to best assist, I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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XfinityDilary
Official Employee
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2.9K Messages
2 hours ago
Thanks for allowing us to help with your rate concerns, redeyed. I'm glad we were able to find a suitable offer for your needs. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
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