charged $100 for a technician to come out and tell me to buy another new tv and preferably Samsung

charged $100 for technician to tell me to buy another new tv and preferably Samsung.  Did so, returned first brand new tv, still cable box would not connect.  Nine days later another technician was finally scheduled to come out and replaced the cable box.  

That means your equipment was faulty, you're the problem.  I could have been sent a new cable box in the mail.  I did not need either of the technicians, and I still say the first should be fired and the second commended, which I've also told you by contacting the president's staff through his contact information on the website.  

Please look back on the chats and the phone calls to see what happened as I've explained this to 29 different names on the chat agent over a 21 day period.  

I then asked for the problem to be escalated and after another 20 hrs on the phone, I was told I'd get $100 credit on my bill for the 21 days that I did not have service due to your faulty equipment and your ridiculous chat agents (escalate immediately if someone has already called more than three days and talked to more than three agents by chat) and your totally incompetent technician.  I even got an email saying I was receiving a credit and it should show up on my account within 24 hours on November 21, 2025.  I've still received no credit.

In today's 30 minute chat with an agent, he says that the $100 was used toward the technician visit.  Which technician visit are you charging me for, and how can you charge me for either when it was your faulty equipment???????????