Visitor
•
1 Message
Billing
I have had NO luck with getting a reasonably priced plan. I have called and they offer nothing! $5-$15 off at most. That's insane! We just moved our commercial account because they failed to put THREE signed contracts in place, and now it looks like it will be my personal account that gets the axe next. Has anyone had any luck actually getting a good contract as a CURRENT customer?
I have looked at other replies and can't find a way to send messages to anyone. And, I am tired of sitting on the phone for hours on end. Thank you so much!!!
XfinityPaula
Official Employee
•
2K Messages
23 days ago
Hello EKL2009! Thank you for creating a post and reaching out to my team here on our Xfinity Forums. I'm happy that you came here for help with your account. I'm sorry to read that you had trouble with your commercial accounts. I would love to help out with your home services. I know that pricing can be the main driver on whom we have for our services. If there are any promotions available for us, I would be happy to set them up for us.
Can you please send us a direct message with your name and service address? From there I can verify the account and work on investigating what options we have from there.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
0
0