Frequent Visitor
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16 Messages
billing
Why is impossible to get help lowering your bill?
Why is it my main box still does NOT work properly, the tech said the box was faulty but in his remarks everything is/ was peachy...
Why is it that there is no help for 1st responders on their bills?
Why is the request to disconnect ignored continuing to stack the bills?
Why is there ABSOLUTELY NO help from the "executive customer service" just talking in circles . I'm looking to leave and take my father who is a veteran with me, the response is oh well the attitude we have more people willing to pay ridiculous prices AKA sukers..
I've begged for help got gaslit told to pay xxx we'll help I paid that the help I got was ZERO...
Brian is this how you encourage your employees to treat customers who made your company what it is....
XfinityMarshante
Official Employee
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1K Messages
1 month ago
Hello @penguinmedic, thank you for taking the time to leave a post. Sorry to hear about the experience you’ve had while trying to get help with lowering your bill or receiving support on your account. That’s definitely not the kind of experience we want for our customers, and I appreciate you sharing what happened. We’d be more than happy to take a closer look at your account and see what promotions or savings you may be eligible for.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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