Visitor
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2 Messages
Account credit for service interruption
I pay close to $250 per month for internet and cable tv. I am requesting an account credit for a service interruption. I can not connect with a live agent over the phone. Getting close to just canceling my service entirely and filing a formal complaint with the FCC. Not sure why the customer service is so poor with Xfinity? I have been a customer for many years and am not sure why I can not get any customer service?
skintime
Contributor
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285 Messages
2 days ago
They give you like $6 for the day. Not even worth the effort to try to get somebody on the phone. You can do it online but it's the same, 5 or 6 dollars
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EG
Expert
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109.7K Messages
20 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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2.7K Messages
19 hours ago
Hi there, user_3h8fn2! I am glad that you reached out so we can further help with the credit and ensuring your plan is at the lowest possible rate. We are happy to assist you! We like things to be at your fingertips and offer a new way for you to request a credit in the future without having to contact us for the time without service. To do this you will go online to our awesome Status center, https://www.xfinity.com/support/status and sign in with your Xfinity User ID. The interruption does need to be fully resolved and within 90 days. This link shows how to apply it https://www.xfinity.com/support/articles/check-service-outage. There are just a few things to fill out, the credit is determined and confirmed right there!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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