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Thu, Aug 10, 2017 7:00 AM


ANSWERED: What is the Xfinity XG1v4 TV Box and how does it work?

The Arris XG1v4 is an HD DVR device that supports HDR10, 4K, and Bluetooth 4.2 capability. It will be available via a self install kit and limited professional installation only for X1 customers, and regions can expect to continue using a mix of XG1s for new X1 installations. It works with the XR2, XR5, and XR11 remotes. This device is currently limited in availability.



Frequently Asked Questions


Why isn't a clock included on the XG1v4?
The XG1v4 is the next generation video gateway. It features an updated industrial design that aligns with new X1 devices.


Do I have to have a 4K TV to receive a XG1v4?



How can customers receive 4K UHD and 4K UHD/HDR content if they have an XG1v4?

4K UHD and 4K UHD/HDR is available to customers who subscribe to the Netflix Premium plan and have an XG1v4 or Xi6 TV Box, with a compatible 4K or 4K/HDR TV and/or AV Receiver and/or Soundbar. Learn more about watching Netflix programs on X1.

4K content on YouTube is available to customers who use the YouTube app on X1 and have an XG1v4 or Xi6 TV Box with a compatible 4K TV. Learn more about watching YouTube on X1.


Amazon Prime Video: 

4K UHD and 4K UHD/HDR content is available to customers who use the Prime Video app on X1 and have an XG1v4 or Xi6 TV Box with a compatible 4K or 4K/HDR TV and/or AV receiver and/or soundbar. Learn more about watching Prime Video on X1.


Learn more about 4K Ultra HD (UHD) and High Dynamic Range (HDR) on Xfinity TV.


How does Bluetooth on the XG1v4 work?
XG1v4 devices are equipped with Bluetooth radios, which allow you to connect a Bluetooth device to stream audio. This feature is currently in Audio Settings.

What Bluetooth devices are eligible?
Currently, only Bluetooth speakers and headphones can be paired with your TV Box.

How many Bluetooth devices can be stored on the XG1v4?
You can pair up to seven Bluetooth devices; however, only one Bluetooth device can be connected to the XG1v4 at a time. For example, the XG1v4 will pair to a speaker that's also connected to a laptop. But, if you've already paired one device to the XG1v4, you cannot pair another.


What will devices be named once connected?

Device names and device types vary by manufacturer. For example, Bose Comfort 35 headset will appear as 'Bose QuietComfort 35'.


Can I request a XG1v4?

Yes, please author a new post in this forum requesting one. We are happy to send you a Self Install Kit.





  • Bluetooth 4.2
  • Supports High Dynamic Range (HDR) 10
  • ATMOS Capable
  • Input/Output: HMDI Out, Ethernet
  • No component, No composite
  • No power/front panel button
  • No clock
  • Six Tuners/DVR: 500 GB Hard Drive
  • Supports XR2, XR5, XR11, XR15 remotes



Device Specifications:


Manufacturer: Arris

Model Number: AX014ANM; AX014ANC

Device Type: Digital Video Recorder

Device Dimensions: 10.63 in W x 6.34 in D x 1.18 in H






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