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user_411224

Visitor

 • 

2 Messages

Tuesday, March 18th, 2025 5:37 PM

Zip Code Incorrect

For some unknown and possibly fraudulent reason XFINITY has changed the zip code for my account to another city.  This means the address on file is invalid and doesn't exists.  This means I cannot manage my account or port over services to a new provider.  I have asked repeatedly for this to be resolved and the response is they will take care of it in 12 hours but nothing ever changes.

I have spent 2 hours on the phone, 2 hours on the internet and nothing has changed.

Nothing I do gets me any closer to resolving this issue.

Please, if anyone has a way to speak with anyone who can correct this issue please let me know.

Question

 • 

Updated 

1 month ago

34

1

XfinityOrlandoM

Official Employee

 • 

2K Messages

1 month ago

@user_411224

 

Thanks for reaching out to us,  I do apologize for any inconvenience.  Is the concern you have with your mobile services or with your xfinity residential services

2

0

user_411224

Visitor

 • 

2 Messages

This is for the Residential address

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Reply

1 month ago

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

@user_411224

 

 Thanks for clarifying let's take a deeper look at your your account to see what's going on. Go ahead and send me a direct message including your first and last name and your complete service address

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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