Zip Code Incorrect

This is for the Residential address

@user_411224

 Thanks for clarifying let's take a deeper look at your your account to see what's going on. Go ahead and send me a direct message including your first and last name and your complete service address

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_9ss7k4​ thank you for taking time to reach out over Xfinity Forums, you've contacted the right place for assistance and would like to investigate further. Is the number you're looking to port out a residential number, or Xfinity Mobile? 

Xfinity mobile number

@user_9ss7k4 thank you for confirming what service, I was wanting to assure I'd be working with the right team for the concern. Since I'll need to gather some information that we don't want here in our public conversation, when you have time please send a direct message. 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

Thanks I have done that

@user_9ss7k4 thanks for sending the direct message, I was able to find that and will follow up with you there to continue.