Visitor
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1 Message
You’re no longer with Xfinity
as the title stated. I got the Xfinity self install gateway a couple days ago, now all of a sudden my account is no longer active/not working. Tried using support on the app didn’t work, tried paying a bill said my balance was zero. Any help would be appreciated.
XfinityThomasB
Official Employee
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2.3K Messages
20 hours ago
Good morning! Happy to help investigate the issue with the account user_4inewf.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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