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Joses479
1st Topic

2 Messages

Saturday, September 28th, 2024 5:52 PM

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Your Xfinity Internet service is not active" upon login to a wifi hotspot using my credentials

I have been having this issue since I moved. I believe my username might be linked to my previous address. I have tried all software and hardware possibilities including different devices. 

Question

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Updated 

7 months ago

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Accepted Solution

XfinityOrlandoM

Official Employee

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2K Messages

7 months ago

@Joses479 

 

Thanks for reaching out this link has great information on how you can link your xfinity ID to multiple accounts https://www.xfinity.com/support/articles/switching-between-multiple-accounts this link should help you link your Xfinity ID to your current active account

 

 

(edited)

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Joses479

2 Messages

That did the trick thanks so much

7 months ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

You're welcome :) Helping customers like this is my favorite part of my job and I'm so glad I got the opportunity to work with you today. We know you have choices, and we thank you for choosing Xfinity. I hope you have a great day.

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7 months ago

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