Your Xfinity Internet service is not active" upon login to a wifi hotspot using my credentials

I have been having this issue since I moved. I believe my username might be linked to my previous address. I have tried all software and hardware possibilities including different devices.

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XfinityOrlandoM

Official Employee

•

1.3K Messages

13 days ago

@Joses479

Thanks for reaching out this link has great information on how you can link your xfinity ID to multiple accounts https://www.xfinity.com/support/articles/switching-between-multiple-accounts this link should help you link your Xfinity ID to your current active account

(edited)

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J

Joses479

2 Messages

That did the trick thanks so much

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6 days ago

0

XfinityKrista

Official Employee

•

1.3K Messages

You're welcome :) Helping customers like this is my favorite part of my job and I'm so glad I got the opportunity to work with you today. We know you have choices, and we thank you for choosing Xfinity. I hope you have a great day.

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5 days ago

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Sign-In and Account Management

Joses479

Your Xfinity Internet service is not active" upon login to a wifi hotspot using my credentials

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