Visitor
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3 Messages
Your Xfinity account is already linked to another Peacock account
I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.”
I do not know which Peacock account is currently linked to my Xfinity account, and Peacock’s Account Finder cannot locate it.
Please help remove or reset the existing Peacock account linkage so I can activate Peacock Premium with my current account.


XfinityAbby
Official Employee
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1.2K Messages
8 days ago
Hello @user_meb7tb thank you for taking the time to reach out on our community forum! Did you have Peacock activated before at another address with us?
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user_q30p80
Visitor
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8 Messages
3 days ago
I was able to resolve this issue by contacting peacock on their chat at https://www.peacocktv.com/help/get-in-touch/technical-assistance/account-troubleshooting
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user_3wld3e
Visitor
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2 Messages
8 hours ago
I'm seeing this exact problem. I moved houses and need to activate Peacock at my new address. I get the error "Your Xfinity account is already linked to another Peacock account". I read that my account needs to be unlinked but I cannot find any way to do it myself. Can someone at Xfinity please assist?? I did try to resolve this thru chat but the Xfinity agent was completely clueless about how to fix this.
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