Your Xfinity account is already linked to another Peacock account

Hi, Yes I did. I had an account but I canceled it when I got this. 

That is probably why you are getting this error @user_meb7tb

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So how do I fix it because it is giving me the same issue. Its almost been 3 months I've been trying to link my account 

Hi again, user_meb7tb! We're waiting for a response in direct messaging, and we'd still be more than happy to see how we can help on our end! When you have a moment, can you meet our team back in private messaging, so we can continue working towards getting this resolved for you?

@user_meb7tb​ 

Have you contacted peacock in their chat? If it is the same issue I had, then the issue is probably something like stale data on the peacock side, not the Xfinity side (I worked with Xfinity for over an hour and everything looked fine on their end).

I don't know what the peacock rep did but he probably unlinked a stale Xfinity account. It was about a 5 minute fix once I got hold of someone who knew what to do.

Again, I don't think the issue is on the Xfinity side, but on the Peacock side, so they're the only ones that can fix it. I have heard of people getting around it by creating a brand new Peacock account, but I'm not sure if you want to do that.

OK, thanks. Can Peacock unlink it then?

They did for me! But the key is making sure that when you get on the chat with them, they know exactly what the problem is and that you don't have another Peacock account associated any of your email address or to your Xfinity accounts.

That does not seem possible. Chatting with the Peacock system I'm told "If you want to manage or change your subscription, you have to do so through your provider as Peacock can't do that for you"

Sorry they are giving you the run around. Did you get a live person or just a bot?

These people usually don't know exactly what the issue is :-(

You aren't trying to manage or change your subscription, but just trying to activate it and it is erroneously saying the xfinity account is linked to another peacock account when it actually isn't