Visitor
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3 Messages
Your Xfinity account is already linked to another Peacock account.
I previously had an Xfinity plan with Peacock. I moved and Xfinity was not offered here so that plan was cancelled. They recently installed fiber in my neighborhood, so I resubscribed. Now I get the "Your Xfinity account is already linked to another Peacock account." message whenever I try to activate the Peacock subscription.
Other threads had replies saying "click on the direct message icon in the top right corner of your forums page," but I've been all over this forum and don't see the link they're talking about.
XfinityAlyssaA
Official Employee
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2.9K Messages
16 hours ago
Good evening @nantuket, and thank you for reaching out on our Community Forums regarding your Peacock concerns. We appreciate it, and welcome back! We’re glad to hear you've resubscribed to Xfinity.
We're happy to help troubleshoot the Peacock issue and, if necessary, get a ticket submitted for further investigation.
To help us better understand the situation, may I ask how long you were without active Xfinity service? Additionally, can you confirm whether you're receiving Peacock through your Xfinity Rewards membership or as part of your Xfinity service plan?
Once we have that information, we'll be happy to continue troubleshooting with you.
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