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user_3f31wm
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Monday, September 22nd, 2025 2:04 AM

Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the steps I take:

  1. Login to xfinity.com
  2. Navigate to https://www.xfinity.com/yoursubscriptions
  3. Select "Activate" next to Peacock (where the status is "Activation Required")
  4. Enter the email address associated with my Peacock account
    • This is the same account I was using the day before transferring houses - the avatars and viewer profiles all match
    • There is no other email address associated with Peacock
  5. Enter my password on the following page
  6. Review the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a"

I have tried contacting Peacock customer service and they referred me back to Xfinity. I was able to reactivate Netflix and AppleTV+ just fine, so I don't know what the problem is here. Please assist. 

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11 hours ago

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XfinityRay

Official Employee

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3.6K Messages

4 months ago

Hi there, @user_3f31wm! Thank you for moving with us! I hope you are getting settled in at your new place! When you are logging into your Xfinity account are you still seeing your previous address come up? If you do, you can unlink the address with these instructions, https://www.xfinity.com/support/articles/switching-between-multiple-accounts. From there you would try to activate Peacock again at the link you provided above. Please let me know if this helps. We want to get that working so you can kick back and relax! 

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user_3f31wm

Visitor

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3 Messages

Thank you for the response @XfinityRay - how long is the fix supposed to take? I unlinked all prior accounts so the only account in https://customer.xfinity.com/settings/xid/linked-accounts is my current account then tried again. Then:

  1. Cleared my cache and cookies and tried again.
  2. Used another browser and tried again.
  3. Restarted my computer and tried again. 

Am I being too impatient?

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4 months ago

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XfinityRay

Official Employee

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3.6K Messages

This can take up to 72 hours before the information filters through all of our systems, @user_3f31wm. I appreciate you taking those steps. Do you still see the message that it is linked when you try to activate Peacock? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_3f31wm

Visitor

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3 Messages

Yup. On the Xfinity side it still prompts me to activate, but the Peacock side gives the "already linked" error. 

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4 months ago

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XfinityQue

Official Employee

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395 Messages

 

user_3f31wm okie dokie. Let's get some troubleshooting started! Send us a direct message with your full name and full service address. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_hj3245

Visitor

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3 Messages

1 day ago

Same problem here,,, called xfinity,,, pass from one agent to another,,, nothing,,,, I don’t think it’s really free,,, they just want us customers to think it is,,, due to their high rates

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XfinityAmandaB

Official Employee

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2.9K Messages

 

user_hj3245 We do have free Peacock offers, so it is not a scam. If you are having issues, we would need to help look into what could be causing it. Most of the time, we find that customers use a different email address for the Peacock login. You only need to use the email address connected to the Xfinity account to redeem that offer. When you go to set up a Peacock login, you can use any email you would like. If you see the message that your account is already linked, that means the offer is activated on your account, so that is great. I would recommend trying an alternate email address you may have access to for the Peacock login at peacocktv.com.  

Let me know if you would like additional help. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_aokwty

Visitor

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1 Message

12 hours ago

I'm having a similar issue. I moved addresses (technically signed up for a new address, then removed the old one a month later so I had internet in both places while moving). My Peacock is saying I have no subscription anymore. 

When I go to the new account, it shows: "Plan: Peacock Premium, Price: Included (Activate by MM/DD), Status: Activation required" -> I click Activate -->

"Your Xfinity account is already linked to another Peacock account." But this is the same Peacock account.

When I go to the old account to unlink Peacock from it, it gives the error "This information is unavailable at the moment."

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