Visitor
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10 Messages
Your New "Xfinity.com Experience" STINKS
I can't believe someone approved your new xfinity.com customer account website. It's horrible. Can't find anything. In fact, the only way to get to Your plan Page which shows Equipment, Usage, Speed, Plan, etc. is to click on "WiFi Name and Password" Ridiculous. Get your act together.
XfinityRay
Official Employee
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2.8K Messages
3 years ago
Good afternoon, @INTREPID-FL. Thank you for your feedback about the updates to our website. We definitely want things to be easy and convenient when using it and will share your comments with that team. Our New Look and Feel page shows the layout and where to find stuff to try and make this transition easier.
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INTREPID-FL
Visitor
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10 Messages
3 years ago
Why does your website look like a phone app? Why when I click on
Your services
We're taken to a page with buttons that take up half the monitor and require you to scroll right?
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INTREPID-FL
Visitor
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10 Messages
3 years ago
This old page here is well designed: https://customer.xfinity.com/#/devices#usage
Everything is right here:
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XfinityRay
Official Employee
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2.8K Messages
3 years ago
Thanks for sharing further feedback about what specifically should be changed (or reverted), @INTREPID-FL. I have been a customer for over 20 years and am used to the older way as well. There is also a Submit Feedback link at the bottom of the website pages to let us know what you think and any changes/additions you'd like to see. That will also get your feedback directly to the website team.
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Frustrated672
New Poster
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3 Messages
2 years ago
Your new site experience is the worst I've ever seen. Your customer service experience is the worst as well.
I pay for two Xfinity accounts and you make it soooooooo difficult to log into the correct one each and EVERY TIME!
The current site features make finding anything impossible!!! If you thought you were doing us a favor, think again. This is the WORST! And you want my mobile business too???? No Way!
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Frustrated672
New Poster
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3 Messages
2 years ago
Seems super suspicious that you don't allow us to look at the other comments on this thread! You guys need to get your act together!
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nav_816cb7
Visitor
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5 Messages
2 years ago
Please let go of your web developers. The updated Xfinity website is useless. Everything is overly large and has no information I'm looking for. I'm able to visit the last proper Xfinity website with a functioning web page thanks to INTREPID-FL. https://customer.xfinity.com/#/devices#usage
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MovieLover5
Contributor
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25 Messages
2 years ago
We also hate the new system! We are very upset and want our old system back!
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MovieLover5
Contributor
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25 Messages
2 years ago
Can someone from Comcast call us? We can’t get through to a live person and the virtual agent can’t help us and is annoying. Comcast, we pay a lot of money to you every month! We have been customers for years and right now are so fed up, we may be looking at leaving. Please contact us ASAP!
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Again
Expert
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31.5K Messages
2 years ago
@MovieLover5
It's doubtful that anyone is going to change the homepage back to the old page. If you were using the page to access your email you can create a bookmark that will take you to the email page. Not knowing what browser you are using I can only tell you how to start, but it's pretty easy regardless the browser. Start at https://connect.xfinity.com/appsuite From there you should be able to log in. If that link works for you, save it as a bookmark.
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