Visitor
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2 Messages
Your new account will be available shortly.
Hello, I purchased a new internet service plan today and have verified my email. I never got a confirmation email and the screen says "Your new account will be available shortly". How long does it take to create a new account? I'd also like to know if my purchase went through and avoid purchasing again.
Thanks,
Rob
CCJoseph
Problem Solver
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729 Messages
3 years ago
@
Generally, when you make a new account it's going to take about 24 hours. I would check back in sometime tomorrow. If you would like to check on your account and make sure it is at least started, I can do that, but I wouldn't be able to give you much more than confirmation than that. You can send me a DM with your name and your full address to check that if you would like. You can send that DM by following these directions:
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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CCJoseph
Problem Solver
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729 Messages
3 years ago
My pleasure! I will be taking it from there for you!
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BrianG29
Visitor
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6 Messages
3 years ago
Hi - I'm having the same issue as Rob. How can I confirm my order went through and if I should set up a new account or not? Thanks
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