You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID

user_91mabp Sorry to hear you are having issues accessing the account information. We would be happy to check what is showing for the Xfinity ID on file and confirm if it matches the info you are entering. To avoid any of that information being shared here publically on our Forums, please send us a direct message with your full name and service address to get started. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.