Visitor
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3 Messages
You cannot change account
I’m trying to start up my Comcast service again and every time I click “manage plan” or anything like that I get an error message that I can’t make changes and to access account owner, but that’s me. I keep getting a dead end and I’m going crazy I have to have internet in my new apartment please help!!!
CCVanessa
Contributor
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234 Messages
3 years ago
@user_b3ac40 Hi there, thank you for taking the time to reach out to Xfinity Community Forum. I am excited to hear you are rejoining the Xfintiy family, and we are happy to welcome you back with open arms. Although you may still remember your old account information, you will need to start from scratch and create a brand-new account with one of our newer available plans. It would be my pleasure to go over some options with you, or if you would prefer to do it online here is a link that will walk you through it (https://comca.st/3mewYgQ; Let me know how you would prefer to move forward, so I can ensure you are good to go.
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