Jazziedog's profile

New Poster

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1 Message

Mon, Dec 28, 2020 6:00 AM

You are logged in but we are unable to access your account details

I have been getting this message for days. I cannot access my account online.

Responses

ComcastJonathan

Official Employee

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839 Messages

6 m ago

Hi @Jazziedog your issue has been patched per everything described in Megathread - "You are logged in but we are unable to access your account details" 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

5 m ago

I am getting this same issue as well.

Official Employee

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839 Messages

5 m ago

@jsanrod3 your Xfinity ID is tied to a WiFi On Demand account, please go to www.xfinity.com/id and look up your residential account. If you need to connect your WiFi On Demand account to your residential account, go to https://customer.xfinity.com/users/add-user and invite it based on the username you're currently signed in from.

 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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