New Poster
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1 Message
You are logged in but we are unable to access your account details
I have been getting this message for days. I cannot access my account online.
New Poster
•
1 Message
I have been getting this message for days. I cannot access my account online.
XfinityJonathan
Official Employee
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839 Messages
3 years ago
Hi @Jazziedog your issue has been patched per everything described in Megathread - "You are logged in but we are unable to access your account details"
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jsanrod3
New Poster
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1 Message
3 years ago
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XfinityJonathan
Official Employee
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839 Messages
3 years ago
@jsanrod3 your Xfinity ID is tied to a WiFi On Demand account, please go to www.xfinity.com/id and look up your residential account. If you need to connect your WiFi On Demand account to your residential account, go to https://customer.xfinity.com/users/add-user and invite it based on the username you're currently signed in from.
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Tmackenzielea
Visitor
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1 Message
3 years ago
I was in the middle of setting up my autopay and my phone died. Every since I haven’t been able to access my account. All I wanna do is set up autopay so I don’t forget to pay my bill and save a little money.
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