Jazziedog's profile

New Poster

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1 Message

Mon, Dec 28, 2020 6:00 AM

You are logged in but we are unable to access your account details

I have been getting this message for days. I cannot access my account online.

Responses

Official Employee

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839 Messages

9 m ago

Hi @Jazziedog your issue has been patched per everything described in Megathread - "You are logged in but we are unable to access your account details" 

New Poster

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1 Message

8 m ago

I am getting this same issue as well.

Official Employee

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839 Messages

8 m ago

@jsanrod3 your Xfinity ID is tied to a WiFi On Demand account, please go to www.xfinity.com/id and look up your residential account. If you need to connect your WiFi On Demand account to your residential account, go to https://customer.xfinity.com/users/add-user and invite it based on the username you're currently signed in from.

 

 

Visitor

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1 Message

2 m ago

I was in the middle of setting up my autopay and my phone died. Every since I haven’t been able to access my account. All I wanna do is set up autopay so I don’t forget to pay my bill and save a little money. 

XfinityRay

Official Employee

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283 Messages

Hello, @Tmackenzielea. Thank you for reaching out to our community for help with accessing your account. I love the convenience of autopay as well. We will get this figured out. (Edited: Grammar) Are you seeing a specific message when trying to access your account such as an incorrect username or password or you get logged in but can't access the My Account section of the website?

(edited)

I am an Official Xfinity Employee.
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