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Richard234
1st Topic

Visitor

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2 Messages

Monday, January 30th, 2023 10:00 PM

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You are logged in but unable to access

Hi, I'm a new Xfinity user and I just got my home internet connection but now I am unable to access my account. The billing and everything went through but it is saying I am unable to access my account.

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2 years ago

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XfinityChristy

Official Employee

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2K Messages

2 years ago

@Richard234, Hello and thank you choosing Xfinity as your internet provider. The following link can be used to create and/or find your Xfinity ID. https://login.xfinity.com/ Can you please start with that and let me know if you have any issues.

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Richard234

Visitor

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2 Messages

@XfinityChristy​ Hi, thank you for replying. I did that and I am now logged in to my account but when I click on my profile on the top right it only shows the sign-out option.

(edited)

2 years ago

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XfinityChristy

Official Employee

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2K Messages

Hi Richard, it is nice to meet you, and thank you for that account information. May I also have the primary account owners full name? And the username you are trying to log in with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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XfinityChristy

Official Employee

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2K Messages

2 years ago

Thank you for those details. Could you please send our team a direct message with your full name and full address? I would like to take a closer look at this issue with you. 

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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