Visitor
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2 Messages
Yahoo conversion issue
I have initiated the conversion to Yahoo email on my [Edited: "Personal Information"] account but it is stuck in process somewhere. I cannot log into Yahoo with my new password, and when I try to log into Xfinity it says to go to Yahoo email.
I need Comcast to verify the backend provisioning status of my migrated Comcast.net mailbox above please and get back to me on how to resolve.
I have successfully converted two other accounts so I’m confident that the [Edited: "Personal Information"] account is truly hung up.
XfinityAmira
Official Employee
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5.1K Messages
3 hours ago
Hi user_mepl91! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you choosing Xfinity, and please know that my team is always here to help. I understand you're having issues with migrating one of your Comcast.net email addresses over to Yahoo Mail. After completing the migration steps in the Yahoo onboarding portal and creating a password, you're now getting an "Incorrect Password error" when trying to log in. Is that correct?
Also, just to make sure, when you were on the Yahoo migration notification page, were you provided with the option to receive an email or phone number to get notified?
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