Visitor

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2 Messages

09/09/2026 12:22 AM

XRC 00002

 have an XRE-00002 error code and my guide data is completely corrupted. I am missing CNN and MSNBC. I need an official employee to help me fix my backend account entitlements."

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Official Employee

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2.8K Messages

4 hours ago

Hello user_sehdal thanks so much for reaching out about this XRE-00002 error message you're receiving! Is this occurring on all boxes, or just a specific one? What troubleshooting steps have you already taken? Most cable box error codes of this nature can be resolved by performing a system refresh on the main cable box in the home(usually the big one) 

 

Restart Your X1 TV Box

 

Visitor

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2 Messages

I’ve rebooted and refreshed my account countless times they’re having a technician come out, but according to the Internet, there’s an authorization issue with my account. I don’t know what to do. The customer service reps take me through the same process over and over, but don’t acknowledge the fact that I can’t even stream on my PC anymore. Either something changed on Xfinity‘s end or they started cracking down on the fact that I don’t have Xfinity Internet, but I was able to stream my cable. I don’t know why my cable box stopped working, but I don’t know what the issue is anymore. 

Official Employee

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1.2K Messages

I am glad to hear that a technician is set up to take a look @user_sehdal If you would like we can follow up with you after that visit. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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