XPE services

I'm trying to log into my XPE account (Universal Orlando employee), and I put in my login credentials, and the site immediately says "Thank you for logging out." I promise, I wasn't trying to log out! :)

I'm just trying to log in and get my employee discounts applied to my account. How do I go about doing this?

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XfinityAlyssaA

Official Employee

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2.9K Messages

4 hours ago

Good afternoon @user_27og63, and thank you for reaching out on our Community Forums. We appreciate you taking the time to contact us regarding your XPE account concerns.

For assistance with XPE account concerns and employee discount issues, please submit a ticket through the XPE website. Our dedicated XPE support team has the appropriate tools and access needed to review your account and ensure any eligible employee discounts are properly applied.

If you continue to experience issues after submitting a ticket through XPE, please let us know and we'll be happy to point you in the right direction for additional assistance.

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user_27og63

Visitor

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5 Messages

This is the website that I cannot log into. I type in my credentials, and the site immediately logs me out.

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4 hours ago

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XfinityAlyssaA

Official Employee

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2.9K Messages

Ok, thank you for letting us know that you are getting immediately logged out @user_27og63. Have you tried clearing cache or cookies or tried using an alternate web browser?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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4 hours ago

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user_27og63

Visitor

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5 Messages

I have used Brave, Chrome, Firefox, and Microsoft Edge. They all immediately log me out when I hit the sign in button.

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3 hours ago

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user_27og63

Visitor

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5 Messages

I also cleared my cookies and cache and tried to log in again. It verifies me through my authenticator and then goes to the logout successful page.

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3 hours ago

0

XfinityAlyssaA

Official Employee

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2.9K Messages

Ok, thank you for letting us know that you've tried multiple browsers @user_27og63. Have you tried clearing cache and cookies or an alternate device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

3 hours ago

0

Sign-In and Account Management

user_27og63

XPE services

XfinityAlyssaA

user_27og63

XfinityAlyssaA

user_27og63

user_27og63

XfinityAlyssaA

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