Contributor
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16 Messages
Xfinity will Not Let Me Log In
When I try to log in, I get in, and then click on the Account button. When I clock on it and clock on Check Email, I always get a Bad Header error, because Xfinity has entered a long string of unnecessary information.
XfinityJustinC
Official Employee
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2.2K Messages
6 hours ago
Hello, @user_11v9o3 thank you for reaching out over Xfinity Forums. I understand the importance of being able to log into your account online to be able to manage through there, and would definitely like to investigate further to help get this resolved. I did have some questions when you have time, that will be helpful while troubleshooting the concern.
- When logging in is this online, through the Xfinity App, or both?
- Have you attempted to log in on different browser or device?
- Have you cleared the cache/history on the device, or attempting to use an incognito browser
- Check to see if you have any extensions that may be causing an issue, and disable those?
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