Contributor
•
43 Messages
Xfinity WiFi fails every time
I connect to either xfinitywifi or XFINITY (and log in using xfinity login credentials) on iPhone or iPad. I am notified by the OS it is an untrustworthy certificate. I trust it and connect. Within a few seconds I get the orange notification that there is no internet connectivity. However I am still connected to the hot spot. I launch a browser (Safari or Fire Fox). The only webpage I can log in to is www.xfinity.com. There I can see email, my bill, stream, do everything I can normally do on the xfinity site. However I can not leave the xfinity site. Opening any other webpage (e.g. google) and I get the message can not connect to the server. BTW, I went to the local xfinity store. Two techs there went over everything and got the same result. I was told I am doing everything correctly. Still no internet. Any ideas?
XfinityRaul
Official Employee
•
930 Messages
1 year ago
Thank you for doing everything on your end to help find a solution to this connectivity problem. I also appreciate you going to the store, @RickCunn.
I understand these techs have already confirmed you're following the correct steps, but can you please follow the instructions provided in this link to make sure nothing is missed https://comca.st/3LA1sVl?
16
0