nm11's profile

Contributor

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24 Messages

Thursday, March 7th, 2024 7:41 PM

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Xfinity website now requires phone app verification to log in?

I logged into my Xfinity account (because my comcast email won't work on Outlook).   I input my email and password, and then it asked me via phone if this is a valid login.

My question -- what happens if my phone is lost or broken?   How do I verify this so I can log in?   Is there an alternate method to verify?

This must be something new -- I didn't used to need this to log in!

Official Employee

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1.5K Messages

9 months ago

Hello, @nm11. Thanks for reaching our team on Forums regarding the verification, have you set up the two-step verification? You can check that here.

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