Visitor
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2 Messages
Xfinity TV
Cannot connect my TV to the Internet and I paid my bill today. $56 and some cents. My email address is [Edited: "Personal Information"]. Please connect my TV so we can watch it. Also other people are piggybacking off are paid for Settings Also, people have been piggybacking off of my page for networking and they have changed my email address several times if this is an issue, please call me at [Edited: "Personal Information"]. Otherwise, please connect my [Edited: "Inappropriate Language"] TV so I can watch it thank you
XfinityLinda
Official Employee
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2.8K Messages
38 minutes ago
Thanks for connecting with us here in our community, @user_d2jrb2. We're happy to help with your internet and billing concerns. Please send us a Direct Message with your name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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