Congratulations on your marriage! Thanks for meeting us here in our Forums Community, @user_ebnnga, about changing your name on the account. We're happy to assist. You can either go to your nearest Xfinity Store with your government issued identification and the marriage license, or we can assist here by opening a ticket for you. Once the ticket is opened, you would receive an email where you would have to upload the documents through a secure link. Once that is completed and updated, the account change would be made. This could take a few days to complete.
XfinityLinda
Official Employee
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2.4K Messages
2 hours ago
Congratulations on your marriage! Thanks for meeting us here in our Forums Community, @user_ebnnga, about changing your name on the account. We're happy to assist. You can either go to your nearest Xfinity Store with your government issued identification and the marriage license, or we can assist here by opening a ticket for you. Once the ticket is opened, you would receive an email where you would have to upload the documents through a secure link. Once that is completed and updated, the account change would be made. This could take a few days to complete.
Here is a helpful article to help understand the process: https://www.xfinity.com/support/articles/account-ownership-change.
If we may assist here, please send your full name and complete service address in a Direct Message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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