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user_i9h1ma
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Wednesday, May 21st, 2025 2:54 PM

Xfinity Support

I was recently reviewing my account details and clicked on the "Manage Plan" button on the Xfinity website. A few minutes later, I got an email stating that you've received my cancellation request. I never made a cancellation request and do not want to cancel service at this time. How do I make sure my account isn't cancelled? 

Question

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Updated 

2 days ago

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XfinityOrlandoM

Official Employee

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2.1K Messages

2 days ago

@user_i9h1ma

 

Thanks for reaching out to us, we do apologize for any inconvenience. I'll be happy to make sure your account remains active. Go ahead and send me a direct message including your first and last name to get started

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

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XfinityOrlandoM

Official Employee

 • 

2.1K Messages

2 days ago

@user_i9h1ma

Thanks for reaching out to us. I'm glad we were able to resolve your concerns on the cancellation request. Feel free to reach out to us anytime and thanks for being the best part of Xfinity!

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