Xfinity Support

I’m having trouble removing a user from my account. Whenever I try, I get an error message.

Responses

XfinityOrlandoM

Official Employee

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1.4K Messages

7 days ago

Thank you for reaching out to our Forums team, it’s great we can connect this way! This link https://www.xfinity.com/support/articles/delete-username-from-account that's great information on how you can remove an Xfinity ID from your account. If you're on a laptop or PC, I recommend clearing the caches and cookies or even trying a different browser. You can also perform the removal of the ID steps via our awesome xfinity app https://apps.apple.com/us/app/xfinity-xfi/id1178765645

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