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1 Message

Thursday, August 6th, 2026 4:59 AM

Xfinity Support secondary email account temporary reactivation to receive one email

I know secondary email accounts have been retired, but is there any way to reactivate an account, even for a few hours? My problem is that I need to access it in order to change it on a vendor's site to my gmail account. The vendor, Sony, requires information from 10 plus years ago from old consoles long gone and refuses to use alternate methods. I stand to lose all my data and games if I can't get a reset email at this address. The secondary account name was [Edited: "Personal Information"]

I don't need to access it if an email can be forwarded from it to my main account. A notification with a start/stop date and time would be all I require. No send function needed for me.

Thanks

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Official Employee

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2.3K Messages

1 day ago

 

user_ehj35f Hi there! Thanks for reaching out to us for help with restoring the secondary email address. I have been stuck in your shoes before as well with trying to gain access to an old account. If the account has not been accessed recently or set up on a third party email client then it may have been deleted, and we would not be able to recover that address. I never want to be the bearer of bad news, but I fear that may be the case here. 
 
If you visit https://www.xfinity.com/password are you able to reset the password for the account? 

 

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