Visitor
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5 Messages
Xfinity support login loop
I am a new customer and just signed up. I need to verify that my account is ready to go for when the equipment for my wifi arrives.
When logging in to xfinity account it does not take me past the first page and instead immediately logs me out. I log in and it immediately logs me out again. Any help with this is appreciated.
thanks
XfinityEricB
Official Employee
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2.2K Messages
2 years ago
Hello @lwwhite37, and thank you for reaching out to us about your login issue going in a loop. Are you trying to log into the Xfinity app, or our website at this time? After placing your order did you also set up a username and password here Xfinity.com/getstarted?
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lwwhite37
Visitor
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5 Messages
2 years ago
The website. I have already set up all of the accounts, reset my password, cleared cache and cookies, and I am still experiencing this problem.
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lwwhite37
Visitor
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5 Messages
2 years ago
As I said, it allows me to log in but not do anything after that. I keep getting error messages “oops something’s not right” etc. I have tried on both safari and chrome.
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Tek
Problem Solver
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919 Messages
2 years ago
Same here. Login loops happening alot. Any fix?
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