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lwwhite37
1st Topic
1st Reply

Visitor

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5 Messages

Thursday, March 30th, 2023 3:52 PM

Closed

Xfinity support login loop

I am a new customer and just signed up. I need to verify that my account is ready to go for when the equipment for my wifi arrives. 
When logging in to xfinity account it does not take me past the first page and instead immediately logs me out. I log in and it immediately logs me out again. Any help with this is appreciated.

thanks

Question

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Updated 

2 years ago

213

4

0

XfinityEricB

Official Employee

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2.2K Messages

2 years ago

Hello @lwwhite37, and thank you for reaching out to us about your login issue going in a loop. Are you trying to log into the Xfinity app, or our website at this time? After placing your order did you also set up a username and password here Xfinity.com/getstarted?

2

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hercplc

Visitor

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1 Message

@XfinityEricB​ I am having the exact same issue. Order was completed on 3/27, gave a shipping address, set up monthly auto pay, created a login. I received no indication that the modem/router has shipped or even that the order was completed . I can't get into the account to see the status of anything. It sends me into a weird feedback loop. Moving in a couple of days and I desperately need to have my wifi setup so that I can work from home. Please help! 

2 years ago

0

CCChelseaA

Problem Solver

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637 Messages

@hercplc Thank you for letting us know that you are also experiencing some trouble! We'd love the opportunity to help so that we get get this all ironed out for you and see to it that you get set up for success! We're looking forward to it!
Please follow the steps outlined below to send us a direct message, and be sure to include your first and last name, and full-service address! 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

lwwhite37

Visitor

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5 Messages

2 years ago

The website. I have already set up all of the accounts, reset my password, cleared cache and cookies, and I am still experiencing this problem. 

0

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lwwhite37

Visitor

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5 Messages

2 years ago

As I said, it allows me to log in but not do anything after that. I keep getting error messages “oops something’s not right” etc. I have tried on both safari and chrome. 

3

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XfinityEricB

Official Employee

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2.2K Messages

Let me see if I can find out if there is anything wrong on the back end with the username. 

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

lwwhite37

Visitor

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5 Messages

Sent the Direct Message

2 years ago

0

CCShaina

Problem Solver

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393 Messages

@lwwhite37 Thank you again for sending us a DM regarding this login concern, and we'll be glad to continue assisting you from there!

I no longer work for Comcast.

2 years ago

0

Tek

Problem Solver

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919 Messages

2 years ago

Same here. Login loops happening alot. Any fix? 

1

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lwwhite37

Visitor

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5 Messages

@Tek​ Tech support had me go through the checkout process again without logging in until checking out my cart. That seemed to do the trick and confirm my order.

2 years ago

0

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