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bikeman017
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Conversation Starter

Contributor

 • 

48 Messages

Wednesday, June 12th, 2024 10:38 PM

Closed

Xfinity Site Issue

Hello All


Some reason can't see the list that shows on Comcast Xfinity site to check webamil, internet section, tv section or any of that.     This Windows 11 PC is hardwired to Gateway with Cat6A Flat Ethernet cable--seems to be working fine

Security software in  use

Microsoft Defender built into Windows 11

Malwarebytes Premium & Browserguard in MS Edge Browser (latest version) 

Gateway XB8 Gateway

Restarted a week ago

Any idea to solve this permently? 

(Ethernet Driver is last one for my board on Gigabytes Support site 

Gigabyte Ethernet Adapter 8118  with 10-6-2021 Driver

Windows 11 Pro 23H2 Latest version

Question

 • 

Updated 

10 months ago

54

1

0

Accepted Solution

XfinityThomasA

Official Employee

 • 

2.3K Messages

10 months ago

Hello, bikeman017, and thank you for joining us here on the Xfinity Forums! Have you tried clearing the cache on cookies on your device, and/or trying from another device to see if it helps?

 

4

0

bikeman017

Contributor

 • 

48 Messages

I've gotten it fixed!!!

Cleared Ms Edge Cache

Flushed DNS

Then as final last restore step, clicked Restore Default Settings in settings section of Edge

and

Issue fully resolved!   see Xfinity site properly now everytime i login,  still have to do the same on Secondary PC when i use that one,  but think will be solved on that one as well 

10 months ago

XfinityRichard

Official Employee

 • 

1.8K Messages

Hi there, @bikeman017 thank you so much for the update and for sharing how you were able to resolve the issue, that helps other customers who may have the same issue you went through. I appreciate your patience and do apologize for the inconvenience, are there any other service or account concerns I can assist you with today?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

bikeman017

Contributor

 • 

48 Messages

Nope no other concerns at this time--Think all is well now 

10 months ago

0

XfinityRichard

Official Employee

 • 

1.8K Messages

Thank you, @bikeman017 It was a pleasure working with you tonight. Please don't hesitate to reach back out if you have any further questions or concerns, we'll always be here for you. Please keep in mind to truly stay connected to your account for any billing, troubleshooting, and other important account information, I highly recommend the Xfinity app. It is free and the best app to keep your account information right at your fingertips! In the meantime have a great rest of your night and have a super weekend!-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

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