1 Message
Xfinity service
We received an email from [Edited: "Personal Information"], from Xfinity Support, saying we saying we need to confirm the new Terms of Service and Privacy Policy or lose the contents of our email account. Since the date is January 2, 2024, last year, we believe this is a spam email. Can you confirm that or is it for real?
XfinityAlyssaA
Official Employee
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1.8K Messages
4 months ago
Good afternoon @user_1mjqsv, and thank you for reaching out on our Community Forums with your spam concerns, we appreciate it and assure you that we take our customers security and privacy very seriously. It definitely sounds like it could be spam. Are you able to confirm the email address the email came from or provide a screenshot?
Spam emails can also be reported to our dedicated Customer Security Assurance (CSA) team by following the instructions on their website https://internetsecurity.xfinity.com/help/report-abuse under the 'Report Spam and Phishing Emails' section.
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BruceW
Gold Problem Solver
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26.3K Messages
4 months ago
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you view their web email site in a browser.
Samples of recent scam/phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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