Visitor
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1 Message
Xfinity Service Cancel
Prior to my move to Korea, I've tried to cancel my service in advance to avoid any issues. The first time I was almost s*xually harassed by a customer "support" agent via chat. Then, whenever I tried calling them there was outrageous wait times, the customer service rep tried to keep my service (I moved to Korea), I was never sent confirmation emails, or the customer support agent was unable to be understood by me. Now I am in Korea, the time zone difference puts me 16 hours ahead of the west coast. I can not change my mobile number as I now have a Korean number. I can not use the chat as the agents are not available, and actually would rather not after my last experience being harassed by a chat agent. If someone who works at Xfinity could just PLEASE cancel my service or send me an email so we could coordinate this. I am not paying $122 bucks just for the fun of it.
XfinityThomasB
Official Employee
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1.9K Messages
2 days ago
user_qo6l03
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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